findtim
Top Contributor
i got nbn today ! ummm, well i still haven't but apparently i do?
they were suppose to send me a new modum monday, didn't arrive so i rang them and they said DEFINATELY will arrive, it didn't
so i rang tuesday ( dare i say i suspect i wasn't talking to an australian?) , they said, ohhh, no we have run out of modems, you'll get it next week, to which i said " but nbn is getting installed thursday"
they said " its ok, we leave your adsl on until the modem arrives, but we still switch nbn on.
so i rang again wednesday, just checking. i asked THREE times "will my service be interupted" and the reply was no, no , 100% no
so i wake up this morning.........no internet !
so i ring, i get told my modem isn't compatable, but adsl is still meant to be working?
ohh no sir, it gets switched off and then reactivated.
so how long?
a couple of hours
what 2, 4, ? 4pm today, tonight?
a couple of hours.
so i had to go out and i get a text message saying its all done, give optus a call if you need help.
cool, so i come home, no internet and now NO PHONE
so i ring, i get passed around and finally get a guy who says " yes, its in the system, it will start working within 24-48 hours " WTF !!!!!!
8 different people i have spoken to today and the last guy is the one that tells me the truth, he also said that EVERYBODY that switches from optus adsl to nbn will experience 24-48 down time.
NOBODY mentioned that at any stage.
so anyway, thankfully i also have a usb mobile broadband stick and i'm using that, i'll hotspot from my mobile as well and i've contacted billing and said i am not go to pay for the excess usage.
i checked and its all be detailed in my account.
because........ i strongly suspect it will get switched on and my modem will not work and it will be another week beofre i get the new one.
so be warned.
tim
they were suppose to send me a new modum monday, didn't arrive so i rang them and they said DEFINATELY will arrive, it didn't
so i rang tuesday ( dare i say i suspect i wasn't talking to an australian?) , they said, ohhh, no we have run out of modems, you'll get it next week, to which i said " but nbn is getting installed thursday"
they said " its ok, we leave your adsl on until the modem arrives, but we still switch nbn on.
so i rang again wednesday, just checking. i asked THREE times "will my service be interupted" and the reply was no, no , 100% no
so i wake up this morning.........no internet !
so i ring, i get told my modem isn't compatable, but adsl is still meant to be working?
ohh no sir, it gets switched off and then reactivated.
so how long?
a couple of hours
what 2, 4, ? 4pm today, tonight?
a couple of hours.
so i had to go out and i get a text message saying its all done, give optus a call if you need help.
cool, so i come home, no internet and now NO PHONE
so i ring, i get passed around and finally get a guy who says " yes, its in the system, it will start working within 24-48 hours " WTF !!!!!!
8 different people i have spoken to today and the last guy is the one that tells me the truth, he also said that EVERYBODY that switches from optus adsl to nbn will experience 24-48 down time.
NOBODY mentioned that at any stage.
so anyway, thankfully i also have a usb mobile broadband stick and i'm using that, i'll hotspot from my mobile as well and i've contacted billing and said i am not go to pay for the excess usage.
i checked and its all be detailed in my account.
because........ i strongly suspect it will get switched on and my modem will not work and it will be another week beofre i get the new one.
so be warned.
tim