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Hostess closed for the holidays?

Discussion in 'General Domain Discussion' started by johno69, Dec 29, 2009.

  1. That's good Johno - all's well that ends well.

    I just hand regged a couple of domains this morning and got an almost instant response. So maybe their system was just clogged last night?

    I've got many, many domains regged with Hostess, and I think they are generally fantastic. However the only thing that lets them down imo is their "support" (or lack of it). Sometimes if you lodge a ticket it can take 72 hours to get a response - and if they don't answer your question properly and you have to do a follow up question, this can take additional time.

    If anyone from Hostess / NR reads this, perhaps they could consider offering telephone support for clients with over 50 domains? Could be a winning move! ;)
     
  2. johno69

    johno69 Membership: VIP

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    I agree all is good now, but it did take 29 hours for the registration to happen.
     
  3. marketingweb

    marketingweb Membership: Community

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    Hostess seems to be up again.

    I got my two sets of notices through, one at 10:14am and the other at 1:28pm. I'm guessing now that they were ones they had to do "extra checks" on manually and had been flagged for some reason (perhaps recent expiry was the reason), and they must have had a backlog. But 4 days service is a bit worrying on good names that could have been pinched!

    Matt
    www.marketingweb.com.au
     
  4. johno69

    johno69 Membership: VIP

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    To hostess' credit, I registered one today and as soon as I confirmed the order I went to my domain manager, to look at a different domain, and the new one was already listed there.

    Pretty much instant. Very happy with that I must say.
     
  5. FirstPageResults

    FirstPageResults Membership: VIP

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    Does anyone have problems ordering multiple domains at once with Hostess?

    The first one usally gets done instantly and then sometimes the next one can take anywhere from 3-8 hours :confused:

    The control panel says something about a billing error - but that doesnt sound right. It's happened 2-3 times to me so now i'm thinking of only ordering 1 domain at a time..