Worst Support Ever

[robert]

... still I have no access to my beloved Astronaut.com.au ... how we long to be together ...

 

[findtim]

sideline:
in star trek ( i'm a trekkie) australia is refered to OFTEN, it is one of the foundation members of the "united earth" and the "federation of planets"
although there is no reference to any australians having been an astronaut !

and yes, i have watch all 734 episodes and every movie, more then twice

tim

 

[robert]

Here we go... It's Monday, and all the names I won over the weekend are NOT in my account!
Just sent them an email and requested that I DON'T want to wait another 17 days again!

 

[robert]

It is now DAY 5 and Netfleet are HOLDING MY NAME and emails to their support staff hit nothing but DEAD AIR.
FAIL NETFLEET

 

[chris]

It is now DAY 5 and Netfleet are HOLDING MY NAME and emails to their support staff hit nothing but DEAD AIR.
FAIL NETFLEET

Hi @robert -- it's an automated platform so it might be worth trying with another account or different email address. It might help as a workaround to get things flowing for you again.

 

[Horshack]

It is now DAY 5 and Netfleet are HOLDING MY NAME and emails to their support staff hit nothing but DEAD AIR.
FAIL NETFLEET

Keep an eye an the whois details. I had one of these that went on for some time and then one day I checked and the domain was registered to someone else. It eventually made it into my account but I wonder if someone had tried to take advantage of the situation.

 

[robert]

Guys, I'm not a newbie here. I know what I'm doing.
I don't need people to defend Netfleet and say it will all work out.
There are many people who this is happening to, read some other posts in here.
Plus, this is not the first time. This is beyond ridiculous now and I am going to get this sorted one way or the other, permanently.

 

[robert]

I am happy to report that Nikki from Netfleet reached out to me today. I now have at least some of my names in my account.
I'm hoping things can get better at this point, in terms of her being contactable and sorting out Netfleet problems in a timely fashion.
She has noted some new "help", by way of possibly a new developer, may be coming on board soon to fix some of the technical glitches... I hope and look forward to this happening sooner rather than later.