I love Netfleet's COR process - it is the easiest and the best imho. And I've used them all.
I 100% agree.
I have done CORs with 5 different registrars and NetFleet is hands down the best.
That's said if there is one thing I have learned about working online for over a decade, it is you can't rest on your lorals as competition will always step in quickly to fill the gap in the online world.
To give you some feedback Fleur, because of your past pricing structure of $18.43, when I sell my domains I always include "the cost of transfer and a new 2 year registration". I select "I will pay", and I control the process.
I agree again.
Not having to try and close a sale with "oh you will also have to pay the transfer fees as well" removes a major point of friction to the sales processes.
If I can give you one further bit of feedback from a grizzly old domainer; I was both surprised and dismayed that you made your pricing change with immediate effect.
100% agree!
I client of mine who has had their domains hosted with you for some time now (including having purchased many domains via your Snapper, AMA and catalogue systems) and was in the process of organising to initiate CORs on over 250 domains into a different entity to help split it's online and offline operations.
I'm sure NetFleet have a number of clients that use your service that aren't "domainers" that regularly "sell" their domains rather they just "acquire" domains on platforms like Snapper, AMA and the catalogue and develop them or park them for later use.
And these people aren't greedy, they understand business and they want their suppliers to make money too, if anything "stability" and "features" are more important to them than the "lowest price" (they've just been fortunate that NetFleet in the last 12 months has offered both the features and lowest price).
So if your CORs AND RENEWAL prices went to $20 to make your more commercially viable I know they wouldn't flinch, but when I tell them your prices on CORs have gone from $18 to $50 I'm pretty sure they are going to ask me to move the whole portfolio on principle regardless of if the renewal prices remain the same.
You could argue that these guys are the wrong people to have a portfolio hosted with NetFleet, and maybe they should move off to somewhere like VentraIP, but at the same time these are the clients you want frequenting NetFleet as often as possible because they are the ones not afraid to spend decent money on good domains when they come up.
I was actually the one that talked them into switching from their previous domain host (AustDomains) to NetFleet because I told them that NetFleet was the innovators and cost leaders in the AU domain space, but I suspect we will now end up completing the CORs elsewhere and with no incentive to switch back after that point they will likely request I leave the domains at the new domain host (especially given that their one gripe about NetFleet was that they can't register domains cheaply which was always a hassle for them because they registered dozens of domains every year).
Also have you run any analysis on how many people have done CORs on your service (particularly bulk) and then not moved domains elsewhere?
I suspect their would be a lot of people completing CORs and then leaving their domains with NetFleet, if not moving all their domains to NetFleet.
This would be a major indirect benefit from having people completing CORs on your service as opposed to other platforms.
Ie, if someone completes a COR on NetFleet what incentive do they have from moving their domain elsewhere after that point when they also offer the cheapest renewal price in the industry by some margin.
I can't tell you the number of times I've said the following to a buyer, "we'll do the COR on NetFleet because it is the cheapest, fastest and easiest platform for completing a COR - it is actually where I host all my domains - you should look into hosting your domains their - but it's still 100% free to transfer your domains to another registrar after the COR is complete if you want to".
Ie every time we do a private CORs on NetFleet (yes you are presently doing it for cost) but we are endorsing the NetFleet brand to someone that isn't presently a NetFleet customer who automatically becomes one as a result of that COR being completed on your system and they may bring their rest of their domains to your platform as a result.
So maybe you want to keep your COR "competitively price" (please note I'm not saying "do it at cost" but "competitive price" will prevent switching).
Just saying.
Normal business practice (I would have thought) is to give notice of your upcoming changes.
I certainly would have appreciated this, especially given that I'm going to have to go back to my client and say "actually we can't do the CORs for the price I quoted you at the start of the week, we will have to move them to VentraIP first".
I get that NetFleet operates within commercial reality and that doing things for cost isn't unsustainable, but there are "tipping points" and with things like domain portfolios sometimes things are hard to "untip".
Ie if my client gets the transfer done at VentraIP they won't come back even if you did drop your price back to below VentraIp's because the difference between your original price and VentraIP's price will probably never be great enough to justify the labour cost of the switch again.
Just saying.
