Coles systems down and stores closed

[Suzabro]

Seems Coles had a bad day!!!

https://twitter.com/x/status/1314475073105879040

Coles was forced to close its supermarkets on Friday evening after a “technical issue” left it unable to process payments at the point-of-sale.

Coles shuts supermarkets due to payment system outage

Compensates customers with points and free delivery on some online orders.

www.itnews.com.au

 

[Data Glasses]

You could say they were Down Down ..... Good One Roddy!

 

[thebrokenflipflops]

They've had an interesting approach with how to handle this... Free delivery and more loyalty points.
Turning a negative into a kinda opportunity. Do feel for all their front line staff - including digital touchpoints.

 

[chris]

On the same day I noticed Woolworths launches (?) "automated estore". Not sure what the estore is, the article mentions automations.

Woolworths launches automated eStore in Melbourne

There’s nothing more annoying than getting your online grocery order delivered later than expected only to discover some of the items are wrong.

www.news.com.au

 

[thebrokenflipflops]

On the same day I noticed Woolworths launches (?) "automated estore". Not sure what the estore is, the article mentions automations.

Woolworths launches automated eStore in Melbourne

There’s nothing more annoying than getting your online grocery order delivered later than expected only to discover some of the items are wrong.

www.news.com.au

Interesting! Great find @chris.

"The floor in Carrum Downs can hold up to 10,000 of the most in-demand grocery products so that personal shoppers don’t have to go to the shopfront, but fresh fruit and vegetables and meat will continue to be picked from the shopfloor."

I imagine this is like a distribution center for Woolworths, rather than them distrbuting from a store?

 

[Data Glasses]

They've had an interesting approach with how to handle this... Free delivery and more loyalty points.
Turning a negative into a kinda opportunity. Do feel for all their front line staff - including digital touchpoints.

But you had to spend $50 to get the free delivery, care about their staff? How long did they wait to introduce masks and sanitiser ?

 

[Erwin]

I just find it interesting that whole stores need to close if they’re having technical difficulties! Like.. is there no back up in place (manual processing etc?)

 

[chris]

When I think of automation, I'm thinking of this kind of thing. It's a few years old now, but still blows me away!

 

[chris]

I just find it interesting that whole stores need to close if they’re having technical difficulties! Like.. is there no back up in place (manual processing etc?)

Agree, would have thought they'd have a stand alone system, or cash only...

 

[thebrokenflipflops]

Agree, would have thought they'd have a stand alone system, or cash only...

I think a lot of retailers aren't accepting cash due to the pandemic right now.