findtim
Top Contributor
praise where its due.
yesterday i purchased a plugin and purchased the wrong one !! i think an easy mistake as they have " woothemes product add ons" and " Woocommerce gravity forms product add ons"
i wasn't concerntrating and download the non gravity forms one i wanted, so i jumped straight onto support and told them, and told them i was going to now buy the one i wanted, which i did.
well this morning my money has been refunded, a very polite note came with the notification " sorry the plugin didn't work out for you we have refunded back to paypal "
well done woothemes, honest mistake fixed, bloody go damage control as i was expecting " sorry, this is a digital download and can't be refunded" which i have seen online forums other companies do.
tim
yesterday i purchased a plugin and purchased the wrong one !! i think an easy mistake as they have " woothemes product add ons" and " Woocommerce gravity forms product add ons"
i wasn't concerntrating and download the non gravity forms one i wanted, so i jumped straight onto support and told them, and told them i was going to now buy the one i wanted, which i did.
well this morning my money has been refunded, a very polite note came with the notification " sorry the plugin didn't work out for you we have refunded back to paypal "
well done woothemes, honest mistake fixed, bloody go damage control as i was expecting " sorry, this is a digital download and can't be refunded" which i have seen online forums other companies do.
tim
