Folks, a bit of a long story here and hope you bear with me but don't know what to do or who to contact.
I was a reseller for Uberglobal only for several months. Then they made errors within my bank account. Deposit $400 once and take out 3 times. They did that 3 times in totally overdrawing the bank account. The only way they could stop this unauthorised transfers was to cancel the payments totally. They cancelled the payment trannsactions but i kept getting notices to pay overdue amounts.(they didn't know why it was happening) For 3 months. In the meantime my domain store was suspended, a side issue of their mistake. So after 3 month, 30 emails and not much being done on their part, I asked to take my domain elsewhere instead of it having 'store suspended' across the site. But I would still get notifications to pay the outstanding accounts and every now and then, they would null the amounts and let it build again. I was never refunded the amounts they took incorrectly nor the transaction fees. They never found out why it happened.
So then i asked them to cancel my account as it was the only way to stop receiving these letters of demand.
They finally cancelled my store.
AND they also cancelled my clients sites and hosting. (I am a designer) I have several sites down and about 8 domains I am trying to get back for my clients. Domains registered in clients names with me as technical contact. Not to mention people I don't know about who registered their domains too.
So how do I get the domains back so I can transfer them out to rebuild the sites from scratch?
They not reply to my emails anymore (Upper management) and not worth ringing the telco at the bottom of the rung as they do not have authority to help me but will take my name for someone to call me. But they don't.
I know it will cost me to rebuild clients sites but I just need the domains back. Can I ask Auda and Icann to assist?
I had a reseller store under GoDaddy once and they just transferred clients back to themselves. Never heard of cancelling clients accounts too.
As MelbourneIT now own Uberglobal, Netregistry and TPP, I only use offshore for hosting.
Appreciate any advice please.
Esther
I was a reseller for Uberglobal only for several months. Then they made errors within my bank account. Deposit $400 once and take out 3 times. They did that 3 times in totally overdrawing the bank account. The only way they could stop this unauthorised transfers was to cancel the payments totally. They cancelled the payment trannsactions but i kept getting notices to pay overdue amounts.(they didn't know why it was happening) For 3 months. In the meantime my domain store was suspended, a side issue of their mistake. So after 3 month, 30 emails and not much being done on their part, I asked to take my domain elsewhere instead of it having 'store suspended' across the site. But I would still get notifications to pay the outstanding accounts and every now and then, they would null the amounts and let it build again. I was never refunded the amounts they took incorrectly nor the transaction fees. They never found out why it happened.
So then i asked them to cancel my account as it was the only way to stop receiving these letters of demand.
They finally cancelled my store.
AND they also cancelled my clients sites and hosting. (I am a designer) I have several sites down and about 8 domains I am trying to get back for my clients. Domains registered in clients names with me as technical contact. Not to mention people I don't know about who registered their domains too.
So how do I get the domains back so I can transfer them out to rebuild the sites from scratch?
They not reply to my emails anymore (Upper management) and not worth ringing the telco at the bottom of the rung as they do not have authority to help me but will take my name for someone to call me. But they don't.
I know it will cost me to rebuild clients sites but I just need the domains back. Can I ask Auda and Icann to assist?
I had a reseller store under GoDaddy once and they just transferred clients back to themselves. Never heard of cancelling clients accounts too.
As MelbourneIT now own Uberglobal, Netregistry and TPP, I only use offshore for hosting.
Appreciate any advice please.
Esther