James
Top Contributor
Ok so I purchase many things online and I use to sell items online via my own business. Around 2 months ago I purchased a watch online from quite a large website which was recommended to me by a college.
I have seen this website advertising heavily on Linkedin and Facebook so I thought yeah I will give it a shot. The problem was they only accepted direct debit.
The watch arrived yet it was faulty, so I sent them a email saying can I send it back to them as per their policy of 12 months returns and as I only owned it for a short period of time.
Now I sent the watch back and postal tracking confirmed it researched their business, I received a email saying yeah we received it will will look into the matter ect ect.
And since this email I have heard nothing more, I have since sent them 3 emails with no reply, called their business land line, yet the funny thing is when you call their land line you get some one who picks up the phone who is a "professional messaging company" who are talking messages on behalf of the company, I have left two messages for the company via this and never received a call back or any thing.
Today I call again and get the same message,
Now after researching online, I have found other customers have been having the same problems, sending back items and never hearing from them.
I don't know what to do as I am not located in Melbourne I can't exactly go to their business address.
Where am I left legally in this situation, what can I do?
I am quite pissed off..
I have seen this website advertising heavily on Linkedin and Facebook so I thought yeah I will give it a shot. The problem was they only accepted direct debit.
The watch arrived yet it was faulty, so I sent them a email saying can I send it back to them as per their policy of 12 months returns and as I only owned it for a short period of time.
Now I sent the watch back and postal tracking confirmed it researched their business, I received a email saying yeah we received it will will look into the matter ect ect.
And since this email I have heard nothing more, I have since sent them 3 emails with no reply, called their business land line, yet the funny thing is when you call their land line you get some one who picks up the phone who is a "professional messaging company" who are talking messages on behalf of the company, I have left two messages for the company via this and never received a call back or any thing.
Today I call again and get the same message,
Now after researching online, I have found other customers have been having the same problems, sending back items and never hearing from them.
I don't know what to do as I am not located in Melbourne I can't exactly go to their business address.
Where am I left legally in this situation, what can I do?
I am quite pissed off..