Hi I would like some advice please if anyone has successfully been able to recover stolen .com domain names.
It appears my GoDaddy account was recently hacked and two .com domain names were transferred out without my approval. one was a NLL.com and the other was LLLL.com.
I discovered the breach when I tried to log in yesterday morning. Once I finally managed to get onto phone support I was able to get back into my account but it was too late as these .coms were gone. Other domains were not taken so it's obvious that the person involved was only interested in the .com's
A whois on the domains shows they are now with a company called eName technologies which seems to be a Chinese registrar. From my reading other people have also ended up with domain stolen from accounts sent to this same registrar.
The GoDaddy salesman who are the only ones that seem to answer calls (once I convinced him that I did not want to purchase anything) advised me to send an email to undo@godaddy explaining the details which I have done in great detail but so far I have not heard back from them. I have also fired off another email to support@godaddy.com and to the existing eName registrar but these bounced back. I personally feel the email has gone straight into the GoDaddy junk email box.
I don't know if you have tried to find a contact for GoDaddy lately but it's an uphill battle believe me. I can only assume they actively discourage any sort of email contact and the support pages just lead round in circles.
From my reading of previous cases it would seem that my chances of success are somewhat limited so I'd be grateful if anyone here has any suggestions.
It appears my GoDaddy account was recently hacked and two .com domain names were transferred out without my approval. one was a NLL.com and the other was LLLL.com.
I discovered the breach when I tried to log in yesterday morning. Once I finally managed to get onto phone support I was able to get back into my account but it was too late as these .coms were gone. Other domains were not taken so it's obvious that the person involved was only interested in the .com's
A whois on the domains shows they are now with a company called eName technologies which seems to be a Chinese registrar. From my reading other people have also ended up with domain stolen from accounts sent to this same registrar.
The GoDaddy salesman who are the only ones that seem to answer calls (once I convinced him that I did not want to purchase anything) advised me to send an email to undo@godaddy explaining the details which I have done in great detail but so far I have not heard back from them. I have also fired off another email to support@godaddy.com and to the existing eName registrar but these bounced back. I personally feel the email has gone straight into the GoDaddy junk email box.
I don't know if you have tried to find a contact for GoDaddy lately but it's an uphill battle believe me. I can only assume they actively discourage any sort of email contact and the support pages just lead round in circles.
From my reading of previous cases it would seem that my chances of success are somewhat limited so I'd be grateful if anyone here has any suggestions.
