well i've posted a lot negative stuff about them in the past which still stands but to be fair i have to post the good stuff.
i have ALL my domains with them, i run it all myself and i KNOW if i ever have to phone them then its probably a longgggggggg wait on the phone, i did have a big hassle with them moving offshore but i have given that up as a dead end.
i don't think you can blame crazy for a dns change, its really easy, it takes me 1 minute, but sure people who don't know don't know, i don't we should be talking from a "shop owners" perspective as we are not that.
i think their ad is wrong wrong wrong, there service is slow but not rude to me, their back end system runs perfectly fine for me and i'm talking hundreds of domains.
i have 2 separate accounts and a reseller account and have no problems
now because of my domain volume i have an actual account managers' phone number and he actually does answer the phone or phone me back, i had an issue the other day and he answered the phone after 5 rings, he said he'd check it out and phone me back and DID, and said he would email me when it was fixed and DID ! so for all their faults i know they could pick up their game, could stop showing tits as an advert, and stop false advertising but i just manage my domains and hope i never have to phone them.
tim
