Can you explain how? Not trolling, actually keen to know the difference between them and other registrars in terms of the services on offer.
I own a few hundred domain names. And until recently they were spread out at Registrars like MD Webhosting, Intaserve, Domain Central and Crazy Domains. Since then I have consolidated to either the Drop, VentraIP or Hostess (Hostess for domains that I know for sure which wont need any technical support).
Ill take MD Webhosting as an example to answer your question.
- There was a period where I was getting double billed for my purchases. The solution they offered was to credit my account. (Instead of apologizing and offering a refund. I still have money owed, but Im at the point where I cbf wasting my time to follow it up. Instead I transferred my domains elsewhere.)
- The average request for help ticket takes between 4 to 7 days.
- (This is hosting related) Number of times they have tried to pull one over me. I lost an entire website. Pretty much it was deleted from my server and their back up servers. They offered no apology or anything in return, instead try to put the blame on me by saying you should have backed your website up. (This happened during the time when MD webhosting got taken over my Netregistry.)
- I could keep on going. MD Webhosting is one place which I really recommend you stay away from.
- With the other registrars I mentioned...similar issues. But mostly to do with very slow response time with tickets.
Now what makes DROP different. They are more of a domainers registry. Im not affiliated with them by any means. But from my experience they have always been very helpful, upfront and on time. What adds the extra dimension to them is their presence on this forum. So I know I'm dealing with real people that can be held accountable. So I suppose these are the reasons why I find them trustworthy. (Similar applies to VentraIP too)