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Transferring Out From NF to Uniregistry

Discussion in 'Netfleet.com.au' started by Ricky, May 23, 2017.

  1. Ricky

    Ricky Membership: Community

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    Hi.
    I tried searching but couldn't find anything related to this strangely enough. I have sold an .au name via the Uniregistry Market and Uniregistry is attempting to transfer the name in. I have authorized the transfer and given an EPP code. However it is stuck on the unlock step. I can't see the unlock button on the NF web interface.

    Is it actually possible to transfer domains out of NF?
     
  2. Joel

    Joel Membership: Community

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    You can't lock .au domains in the traditional sense like .com. There is a product called auLOCKDOWN but I don't think it's what you're referring to.

    If the domain transfer request has been approved (not just submitted, approved), the transfer will complete in 48 hours.
     
  3. snoopy

    snoopy Membership: VIP

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    If uniregistry says there is some kind of problem with the transfer I'd contact them as unlikely to be an issue on the netfleet side.
     
  4. Ricky

    Ricky Membership: Community

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    Yes I've created a ticket with Uniregistry. It's for a sale and I'm thinking their sales workflow hasn't taken into consideration the .au no locking situation.
     
  5. robert

    robert Membership: Community

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    auDA Member:
    Yes
  6. Ricky

    Ricky Membership: Community

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    Will do Robert. Coincidently I (think I) won a name on their drop today. My name and abn is on the registrant details but I wasn't billed and it wasn't on the win list and the email is their holdings@netfleet.co.au. So just another thing to try and chase up.
     
  7. snoopy

    snoopy Membership: VIP

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    If the EPP is right though I think it would have nothing to do with Netfleet. Get the EPP directly from AUDA enter it into uniregistry and any problems would be uniregistry's issues.

    http://admin.auda.org.au/password_recovery/blank_recover_password.faces
     
  8. robert

    robert Membership: Community

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    It's funny how you pipe up Snoopy when this obviously doesn't affect you and you don't know what's going on with it.
    No, bad information, you can't get the EPP yet, because Netfleet have their own holding email as the REG EMAIL.

    eg:
    Registrant Contact Name: Robert Kaay
    Registrant Contact Email: holding@netfleet.com.au

    Ricky, exactly, mate.
    You have won the name, but Netfleet haven't bothered to get around to putting it into your account yet.
    Keep emailing support@netfleet.com.au and nikki Scholes <nikki.scholes@netfleet.com.au> and demand they bill and transfer your name to you.
    It is ridiculous how bad their system and support is!
     
  9. neddy

    neddy Membership: VIP

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    Robert has answered this bit - but the other issue is that when these type of problems occur, the domain isn't even in the buyers account. So you can't access password that way either. As I wrote on Domainer, it's not acceptable, and Netfleet very quickly need to lift their game.
     
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  10. snoopy

    snoopy Membership: VIP

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    Big assumption to just think this is another thread about your issue. Ricky has stated "I have authorized the transfer". If the problem was the email address being in netfleet's name he would not have been able to do that. 99% sure this is a problem with Uniregistry, not Netfleet.
     
  11. Ricky

    Ricky Membership: Community

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    Just to sort out the confusion this thread is mainly about selling an .Au domain through the Uniregistry Market. Uniregistry being as awesome as they are have already told me that the domain should transfer successfully it's just a bug with their workflow giving an error about the domain not being locked which is not relevant with .Au names. So not a netfleet issue.

    The tack on issue I raised (which apparently is common) is where another domain I won yesterday wasn't billed and has netfleet's email but my name in the registrant details.

    For both issues I have received no response from netfleet.
     
    snoopy likes this.
  12. robert

    robert Membership: Community

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    I was clearly helping with Ricky's tack-on issue, not my own.
     
  13. robert

    robert Membership: Community

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    Hey Ricky, keep trying the support@netfleet.com.au email, if you are still having trouble. Nikki appears to be back on board.
     
  14. Ricky

    Ricky Membership: Community

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    Thanks Rob I will try Nikki now regarding the name with incorrect registrant details and not being billed.

    With regards to the domain sale through Uniregistry Market - SUCCESS - the sale is complete with the domain in the buyers account and funds in my account. It was actually pretty easy despite the confusion with no .au locks. This might serve as useful info for other domainers wanting to use the Uniregistry Market and their escrow.
     
    Rhythm, Chris.C, robert and 1 other person like this.
  15. Ricky

    Ricky Membership: Community

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    Yesterday Nikki was very quick to respond to my ticket regarding the domain I won but was not billed for. By lunch time the registrant details were corrected, the name was in my Netfleet account and I was billed. So all good now. Thanks Nikki.
    This bug in their system is annoying but a small price to pay for the awesome names dropping.
     
    robert, Scott.L and snoopy like this.
  16. robert

    robert Membership: Community

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    Good to hear! Yep, sometimes you have to ring the bell loud to make things happen. I still have a bunch of names that aren't fixed from the past two weeks, but Nikki has been very responsive over the last few days and working on it. Hopefully we're going onward and upward from here!!!
     
  17. johno69

    johno69 Membership: VIP

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    2 bugs. Can't forget the bug that prevents them reading & replying to support emails.
     
    DomainNames and snoopy like this.
  18. Ricky

    Ricky Membership: Community

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    To be fair one bug Netfleet and one bug Uniregistry but yeah that general Netfleet support email isn't monitored by the sounds of it haha
     
  19. findtim

    findtim Membership: VIP

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    i have to say i recently had dealings with NF and nikki was great and quick, i'm not saying anyone else is wrong , just saying i didn't have issues. i hope when everything is sorted and down the track when you get good service you all are as quick to compliment as you are to criticize.

    tim
     
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  20. johno69

    johno69 Membership: VIP

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    Years of poor support takes a long time to reverse. Once bitten twice shy.

    They've been praised time and time again with each new staff member coming on board there to only have it all go down the same path of lack of support.