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Tips For Dealing With Difficult End Users

Discussion in 'Newbies' started by ScottNugent, Oct 13, 2012.

  1. ScottNugent

    ScottNugent Membership: VIP

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    Hi guys,

    I'm trying to sell a couple of domains to end users but having not much luck so far. I'm getting inquiries back and have ended up with at least 2 interested parties on each domain.

    Unfortunately, I've had two prospects now that gave me an offer, which I accepted, then I invoiced, and them BAM no more contact. Won't reply to emails, won't answer phone calls.

    I know this is probably similar to regular clients who run away but do you have any tips for dealing with such scenarios? Especially in regards to knowing when I can accept an offer from someone else?
     
  2. johno69

    johno69 Membership: VIP

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    auDA Member:
    Yes
    Send a final email saying you will be selling to it another interested party in X days. If they don't reply then sell it to the other.

    It usually helps them to get a wriggle on.
     
  3. Joel

    Joel Membership: Community

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    I've also had this a couple of times. It'd be great to be able to weed out these time-wasters.
     
  4. acheeva

    acheeva Membership: VIP

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    Yes; this is becoming more prevalent

    Nowadays I call & try to validate every prospect; but it still happen (3 in the last month)
     
  5. James

    James Membership: VIP

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    Good advice from Johno here,

    Give them a warning its going to be sold to some one else, if they dont reply its business, I have had this type of thing happen a few times in the past with website sales/ domain sales/ even service sales.

    If you try to close a sale and they simply do not reply a few times, move onto the next target.
     
  6. snoopy

    snoopy Membership: VIP

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    I think this is a good strategy, the threat of competition often gets people going.
     
  7. findtim

    findtim Membership: VIP

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    auDA Member:
    Yes
    Validation of the prospect you would hope to find works, It's a shame even though acheeva has that system he's still had hassles.

    "Fear of lose" is generally a good tactic in sales, but it happens for both sides.

    I've found the domains I have purchased via dnt ( or other ) sales happened quickly, if someone is serious that's how it should happen.

    Communication is the key, I did one domain deal and right from the start I stated " deal done but I'm about to hop on a plane to brissie so this may not happen till late next week"
    That's all that needs to keep everything happy.

    Tim
     
  8. johno69

    johno69 Membership: VIP

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    auDA Member:
    Yes
    I get this a bit with companies wanting to be listed in my directories. They contact me, ask me to invoice them.

    Invoice doesn't get paid, months later they contact me again asking same thing. I resend same invoice.

    In the end they realise they don't get listed unless they pay it.

    Don't be disheartened though, you have the power and can always sell to someone else.
     
  9. acheeva

    acheeva Membership: VIP

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    I have now trialed Escrow Angels & it worked well

    By that I mean the buyer was able to follow the process without fuss

    The only thing I would like to see changed is auto-payment after the "inspection period" (i.e. when the domain has changed hands, the buyer is given a stated period for review of that change but then still needs to login again to give a final affirmation. imo if they don't respond before the end of the "inspection period" - deal done
     
  10. Simon at EA

    Simon at EA Membership: Community

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    Thanks acheeva

    Feedback duly noted. We're currently collating all feedback to date and are working on the spec sheet for new/revised features for the next update. Auto pay upon the expiry of the inspection period is one such feature under review. I'll let you know how it goes.

    Cheers
    Simon
     
  11. sydneyduo

    sydneyduo Membership: Community

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    Agree with Greg here

    Have used Simon's service at Escrow Angel and it was smooth, easy and helps to reduce the 'perceived risk' that the buyer had and tip them over the line!

    The auto-pay function after inspection period would be useful, as it would save having to email the buyer to do so.

    All in, great service and would definitely be using again soon!