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Technical issues

Discussion in 'Drop.com.au' started by Drop.com.au, Jan 25, 2013.

  1. Drop.com.au

    Drop.com.au Membership: VIP

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    We are experiencing some technical issues at the moment and the Drop.com.au site is temporarily unavailable.

    Please bear with us.

    Andrew
     
  2. DnEbook

    DnEbook Membership: VIP

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    wow still down today
     
  3. Drop.com.au

    Drop.com.au Membership: VIP

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    Thank you for your patience. The following email has now been sent to Drop.com.au customers…

     
  4. Blue Wren

    Blue Wren Membership: VIP

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    :eek:
    Lets hope Drop.com.au recovers soon.

    Internal or external unauthorised access?
     
  5. Lucas

    Lucas Membership: Trader

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    As of 11pm Adelaide time this is the first I have heard about this - no email..

    Hope you guys get up and running soon.
     
  6. Oz.

    Oz. Membership: VIP

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    Weird...I didn't get it either.
     
  7. johno69

    johno69 Membership: VIP

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    auDA Member:
    Yes
    I got the email but my partner didn't.

    All good though, we both read the above.
     
  8. neddy

    neddy Membership: VIP

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    auDA Member:
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    What a horrible and unfortunate thing to have happened. But as we know, this sort of thing can and does happen.

    Netfleet was zapped last February; and they handled things really well and got back online quickly.

    http://www.netfleet.com.au/blog/other-domains/netfleet-security-breach-update/ and http://www.dntrade.com.au/netfleet-system-outage-2012-02-t4567.html?t=4567

    And most recently, auDA's website was hacked: http://www.dntrade.com.au/auda-hacked-t6442.html

    I have a lot of domains at Drop.com.au because I like their service and prices (I also have many at Netfleet as well); and so naturally I was very worried when this happened and I couldn't access their site to do renewals and COR's etc. But I found out that the small team at Drop have been working feverishly over the long weekend to try and get things sorted (dealing with auDA and AusRegistry).

    The fact that they proactively renewed domains that were about to expire / or had just expired (at their expense!) is absolutely terrific, confidence inspiring service imho. Thanks Peter. :)

    One other thing that I really like about Drop.com.au is that you can opt not to have them store your credit card details. In other words, you can just pay invoices as and when you need to, and then tick the box and your c/c details are wiped. That's what I do - I'm paranoid about that sort of stuff.

    Like many members here, I'm also a regular participant on the drops at both Netfleet and Drop, and so I'm glad Drop is still going to be around to provide healthy competition for Netfleet. Our marketplace needs both of them. :)

    So best wishes to the Drop team in the days ahead as you deal with these issues.

    Cheers, Ned
     
  9. geodomains

    geodomains Membership: VIP

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    auDA Member:
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    To Drop Guys and Girls,
    Hope it all get's sorted out without to much drama.

    Cheers
    Don
     
  10. domainlover

    domainlover Membership: VIP

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    Unfortunate but I know the drop guys will bounce back and they always bend over backwards to help when you need them.
     
  11. FirstPageResults

    FirstPageResults Membership: VIP

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    It's a real shame that this has happened, but as Neddy pointed out our industry does get targeted from time to time. Wasn't too long ago that disaster stuck for DistributeIT and before that Bottle Domains.

    I hope you guys can get back on your feet relatively quickly. Good luck with it all.
     
  12. chris

    chris Administrator

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    Thanks for the update Drop, much appreciated.

    As Ned said, unfortunately this sort of thing can happen to anyone.

    I also appreciate that you've been proactive and kept your customers in the loop. It's reassuring as a customer to know that our domains are in good hands and you're doing everything possible to rectify the situation.

    We all look forward to seeing you guys back online soon!

    Cheers,
    Chris
     
  13. findtim

    findtim Membership: VIP

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    i got the email, everything else about the good service at drop has been said before.

    these instances don't tarnish our view of drop, its just the world we live in.

    tim
     
  14. Drop.com.au

    Drop.com.au Membership: VIP

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    We'll we are back up, but the expired domain auction is not running currently. The following is an email sent out to customers...

    And thanks everybody for your support. It means a lot.

    Andrew
     
  15. johno69

    johno69 Membership: VIP

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    Thanks for the update Andrew.

    I'm getting a 403 when trying to access the site.
     
  16. Drop.com.au

    Drop.com.au Membership: VIP

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    You may need to clear your browser cache - I experienced the same issue before I cleared my cache.

    Andrew
     
  17. johno69

    johno69 Membership: VIP

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  18. chris

    chris Administrator

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    Thanks for the update Andrew, glad to see things back up and running.
     
  19. DnEbook

    DnEbook Membership: VIP

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    Password is reset ...............full steam ahead
     
  20. Drop.com.au

    Drop.com.au Membership: VIP

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    Hi Guys,

    The Expired Domain Auction is now up and running. If you experience any problems please try flushing your browser cache and cookies.

    We are aware that users may have issues with accessing the Drop Expired Domain Auction with Firefox – in the short term please use IE or Chrome.

    Thanks for your patience.

    Andrew