Potential Domain Name Fraud

[dreamscanbevisions]

Hi guys hope you're all doing well! I've currently had an issue & I wonder if anyone has been through this experience before, if anyone can share advice or information about what I can do, the best way to go about it & anything else, thank you.

This is the message I sent to ICANN:
Names are replaced with an *****

To whom it may concern,

I currently have an issue which involves the registration of the domain name: home-remedies-for-acne.org using the registrar "*****".

To explain the situation:

1. I purchased the domain name home-remedies-for-acne.org via ***** & received a receipt once payment cleared on the 1st of September.

2. The domain name was not registered within 24hours of the receipt so I contacted the support team to better understand why.

3. The 24/7 customer support representative: *****, contacted me within 5 minutes responding with the following:

------------------------------

Hello,

Thank you for your email.

With regards to your domain home-remedies-for-acne.org, we have received the application and will be registered soon as possible. Please be advised.

Please don't hesitate to ask if you have further queries.

Kind Regards,

*****

*****
Customer Support

*****
*****
------------------------------

4. I responded with the following within 5 minutes:

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Thanks for the quick response *****, please let me know if it will take more than 24hours otherwise - have a great day.

Regards.

------------------------------

5. I did not receive a response, so I assumed, like most other people would - everything was fine.

6. The next day I noticed the domain was still not registered so I responded with the following:

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Dear *****,

As stated earlier I've registered the name home-remedies-for-acne.org & paid for 10years in advance.

I am yet to see the domain registered in my account, furthermore I can see that it is still "available" therefore someone else can still register the domain.

Can you please let me know why I cannot access the domain & what I must do so that I can access it asap.

Warm regards,

Samir Sasani.

------------------------------

7. I did not receive a response.

8. This morning I woke up & checked to see if the domain is registered & in my account.. I find the domain is registered though not under my name.

After looking at the whois information I see a company called "*****" had the domain registered today even though I had paid for the domain 3days prior.

Furthermore the whois information was private.

9. Had I known ***** was not able to register the name I would have jumped to any other registrar to have the domain registered.

On the 2nd of September I even asked if it was going to take more than 24hours, please let me know, mainly because I would've registered the name with a different registrar if there was a problem.

Today I called ***** telling them about the entire situation & the customer support understood the situation & told me that I will be receiving a phone call tomorrow by the manager to better explain what's happened & what can be done.

I really wanted this domain & I was so happy when I saw it was available especially since it gets 27,100 exact match searches internationally. Immediately I went to purchase it for it to be registered in my name because of this.

Instead of it being registered in my name.. 3 days later it becomes registered in someone else's name.

I was not notified of any problems & I was led to assume everything is fine, I must emphasise that I would have gone anywhere else to register had I received a response to my question of if the name couldn't be registered within 24hours.

Furthermore I was going to use this domain to genuinely help people with acne as I was so excited to really help a huge amount of people by providing information about candida, parasites, internal blockages, immune system impairment & the correlation the latter have with acne. I was also going to build a forum on the website & I was so excited that I had found such a great name.

Please help me as I'm not sure why the name was not fairly registered in my name & I'm not sure what can be done, but please put yourself in my position & let me know what the best thing I can do is, what ***** is obliged to do & whether or not compensation can be provided. I must note that all I really want is the domain name home-remedies-for-acne.org

I will be receiving a response by the manager at ***** tomorrow but I would like to know what can be done & what ICANN thinks of the situation.


Kindest regards, a fellow world citizen & your brother,

Samir Sasani.


Now I'd most deffinetly love to receive opinions from dntrade members as I know experience can be the best form of knowledge & advice.

 

[neddy]

Hi Samir - this doesn't sound good at all.

Whilst I'm glad you posted here, I think that you would be better off posting this query on DN Forum or Namepros. Particularly as it involves an .org (and not an .au name).

Good luck.

 

[dreamscanbevisions]

Hi Neddy (I hope),

That's a great idea & I will do so, thank you.

 

[Lucas]

What registrar does not register .org domains instantly from customer orders?? I would seriously reconsider using that registrar again.

I am sure you know, but in case you don't, a registrar like Godaddy will instantly register .org domains.

Also if having problems with one registrar for a particular domain, and the domain is important to you, put in an order with another registrar. In theory you should be refunded for the order which does not go through.

 

[snoopy]

Was it even done through a registrar? It is usually small time resellers who don't register things instantly (or who can't do an accurate availability lookup).

 

[Honan]

What "whois" are you checking?
.orgs are crap, 27k exacts or not
And it has dashes
Multiple dashes are worse than crap and I doubt a name with so many dashes has 27k exacts anyway
A dash is NOT a space
It was a dropped name, probably caught by a drop catcher
It was first registered in 2007
Your registrar thought they could register it for you after it dropped on 3/9 or 4/9 our time
Someone beat them to it
Maybe a drop catcher although as I say it is a really crap name and you are lucky you did not reg it
Why are you even bothering with .org when you could have many premium .com.au for a song from netfleet or even reg good .com.au or .net.au?

 

[dreamscanbevisions]

Hi guys the registrar was crazydomains. I've got over a 100domains with these guys so I expected atleast decent service. The customer support emailed me with my refund instead of a manager calling me so I called and asked for an explanation. They said the domain was paid for before I paid which does not make sense because why was the domain available 3 days later and why was the whois also showing the domain registered exactly 3 days later.

I still have not received a response from ICANN and so I'm thinking I should let it go..

The domain was extremely valuable for what I had in my mind whether it has dashes or 5 words in it, the traffic was perfect for a friendly search optimized forum I had planned.............

Anyway I'd love suggestions though I'm sure there's not much that can be done now, lesson learnt - go to godaddy, thanks for the advice.

 

[dreamscanbevisions]

What "whois" are you checking?
.orgs are crap, 27k exacts or not
And it has dashes
Multiple dashes are worse than crap and I doubt a name with so many dashes has 27k exacts anyway
A dash is NOT a space
It was a dropped name, probably caught by a drop catcher
It was first registered in 2007
Your registrar thought they could register it for you after it dropped on 3/9 or 4/9 our time
Someone beat them to it
Maybe a drop catcher although as I say it is a really crap name and you are lucky you did not reg it
Why are you even bothering with .org when you could have many premium .com.au for a song from netfleet or even reg good .com.au or .net.au?

Thanks for your pleasant rant about .orgs. The drop catcher thing explains it and makes sense, thank you.