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painful client, what would you do?

Discussion in 'Web Development' started by findtim, Oct 25, 2016.

  1. findtim

    findtim Membership: VIP

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    i've got a pseudo client, they don't host with me but come to me for website fixes, not sure hwy they don't get the guy who built it to do it??
    anyway i did some work 4 moths ago $120 so no biggy but then no payment, no contact, no return contact ! as it happens the plugin updated and broke, simple fix but still no contact?
    fonrt end working but wp-admin all stopped so i needed cpanel to fix it and i don't host.
    so toady i get a phone call, " my form doesn't work"..........
    yeh, i know, i've sent emails and made phone calls but no response.
    enter sob-story of life in general......... ok fine, we all cool, so pay the bill and i'll fix the plugin today if i get a chance. as i do have other things to do !!!!
    well 4 hours later i get an email " when do you think it will be fixed??????"
    f me ! there are other clients work as well.
    so my reply was firm but polite, i wonder if my bill has been paid?

    i soooooooo wanted to just say "when i get around to it"

    what would you do?

    tim
     
  2. topflight

    topflight Membership: Community

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    I think you already know the answer. Just in case ... focus on the one's that pay the bills.
    Life it too short, dump these type of clients.
     
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  3. Joel

    Joel Membership: Community

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    Just be firm and say the outstanding bill needs to be sorted first. You don't work for free, nor should you be expected to.
     
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  4. ErezY

    ErezY Membership: Community

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    In my web dev days, 8 years ago, I got a comment from a long time client I will never forget for the rest of my life. Here is the conversation about an $800 invoice for a FULL dynamic website :

    Client: Can you make the bill cheaper
    Me: No, a lot of hours went into creating this site
    Client: Oh, but I'm not sure if this concept will work or not

    WHAT??

    Tim I feel your pain, people just do not appreciate the time, effort and expertise needed to deliver great work.

    I've learnt that there is no shame in telling it straight, "Please pay my last bill before I can schedule you in for the next job." I would also tell your client there is a surcharge for urgent work. Clients generally don't move away once they have a good rapport with a developer, so hike up your price, if he stays, great, if he goes awesome!
     
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  5. helloworld

    helloworld Membership: VIP

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    $120 is not worth losing a client. What is the clients lifetime value including referrals?. I'm owed 13k from one company, a family business. I figure it's a write off. Not cause I am that soft I can't chase a bill but if I went too hard I would lose the client. Lose their referral network, and lose their monthly commitment. It's crap, but I will keep plugging. I wouldn't be so carefree with everyone though.... pick your battles
     
  6. findtim

    findtim Membership: VIP

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    yep, she came from one of my GOOD clients who is worth @ 7-8k per year EVERY year.........so last thing i want is her bitching about me at a party together !!!
    i've often had $120 clients turning thousands, we just completed a 3rd upgrade for 1 such customer so thats a total of 1500 + 2000+ 2000+ over time, ( note not complete redo's, just as an example this one to turn it into responsive design )

    tim
     
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  7. johno69

    johno69 Membership: VIP

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  8. ErezY

    ErezY Membership: Community

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    So that's how the 20/80 rule applies? ;)
     
  9. DnEbook

    DnEbook Membership: VIP

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    Charity starts at home, if someone else wants it ....... go to the Salvos, "I need payment before I proceed"
     
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  10. helloworld

    helloworld Membership: VIP

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    Correct. Don't bite the hand that feeds you is another. I just had a look at a couple of referrals from them which totalled 160k (this will go up) so yeah, makes sense not to worry about the little things.
     
  11. helloworld

    helloworld Membership: VIP

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    I just emailed these guys to ask if I am writing this off for tax. Maybe that will get something going lol
     
  12. findtim

    findtim Membership: VIP

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    i heard a good one, what you do is send them a birthday card.
    congratulations, its now been one year since you received my invoice.

    i bought a .com from an american in 2002 and thats exactly what happened, so i sent " happy birthday, its now been 1 year since you got my money, unfortunately i didn't get the domain"

    he fixed up straight away.

    tim
     
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