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Not even reading tickets?

Discussion in 'VentraIP.com.au' started by johno69, May 2, 2013.

  1. johno69

    johno69 Membership: VIP

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    auDA Member:
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    Is it just me or does VentraIP "Level 1 Support" simply not even read the tickets any more?

    This is really getting beyond a joke, you ask a simple thing and they reply with something totally unrelated.

    It ends up taking 5 replies before someone with any form of knowledge gets involved.

    Very frustrating indeed.
     
  2. angelogiuffrida

    angelogiuffrida Membership: VIP

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    Send me some ticket IDs and I'll look into this for you.
     
  3. johno69

    johno69 Membership: VIP

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    Vip-a9184133
     
  4. johno69

    johno69 Membership: VIP

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    This has now been resolved.