Hello Michael Sojevic (S3 Studios Pty Ltd),
I would like to sincerely apologize for today's poor auction performance. Quite frankly I am embarrassed. I will strive to do what ever possible to improve your user experience and to ensure this does not occur again.
Even though today's performance is inexcusable I think it is important that I offer you some insight about what we believe where the circumstances that led to today's result, and also what we intend do the about fixing the problem.
We have previously noted and logged performance issues on days with large domain lists, as well as days with highly contested domains. Clearly these two factors combined today and caused CRITICAL SERVER LOADS that resulted in the service degradation experienced. These issues were undoubtedly further compounded by our rapidly increasing customer base and increased last minute bidding activity.
I take this matter very serious and promise to focus more resources towards resolving our auction performance. A full review has been commissioned to identify where we can improve our auction software and database table structures, along with any possible network and hardware improvements, that will better manage high traffic loads.
Although we are treating this issue as a very high priority, we will still need to test any proposed changes so we don't introduce new bugs. So while we work towards any improvements, I suggest that when possible you load your max bids earlier when the server loads are lower. This compromise is not ideal, but it is the only short term remedy that I can suggest in case the servers are not available in the final minutes again.
My sincere apologies once more to everybody that was adversely affected today.
Best Regards,
George Pongas | CEO
DOMAIN8 PTY LTD
