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Does Support Work All Weekend?

Discussion in 'VentraIP.com.au' started by Snooks, Dec 18, 2011.

  1. Snooks

    Snooks Membership: Community

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    Does anyone know if support work all weekend and answer tickets?

    I wanted to work on a site all day but something is preventing access and i need them to fix it. It happened yesterday at 6pm:(

    Im waiting for a reply to my ticket and hopefully a resolution.
     

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  2. neddy

    neddy Membership: VIP

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    auDA Member:
    Yes
    I got the same error message, but I didn't lodge a ticket. Thought I'd wait until tomorrow.

    I'm sure someone will get back to you today Snooks.
     
  3. Snooks

    Snooks Membership: Community

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    lol, hope so, i wanted to work on the site last night and im roaring to go today, otherwise everyday is full till boxing day:(

    I did a get a reply at 1am and sent through the requested info so hopefully they are working on it. Im surprised its not just me. I even thought of the urgent bump but im too tight to spend the $9. lol
     
  4. VentraIP

    VentraIP Membership: VIP

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    It's an issue that we are aware of, and it's being fixed. :)
     
  5. Snooks

    Snooks Membership: Community

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    Cool, thanks for letting me know, i wasnt sure if support worked over the weekends or only on urgent matters.

    Appreciate the note:)