Just thought I’d start a new post on some poor service that I received from Crazy Domains who I know that many domainers also use as a registrar (and hopefully this does not happen again to anyone).
On the 18th August (last month), I renewed 15 .com and .net domain names and paid for them out of my credit card. Unbeknown to me, crazy domains did not process the renewal of these names. About a week later when I called Crazy Domains to enquire, they informed me that the domains had entered the redemption period and that I have to pay $140 per domain to regain control of them.
But importantly, they also admitted that the redemption period did not begin until the 22nd August and that if they had renewed the names when I paid for them then the domains would be registered to me (i.e. customer service admitted fault and asked me to email the complaints department which I did).
I emailed complaints immediately but I did not receive a return email outlining their response until approx. 10 days later. In the meantime, I have been calling customer service at least once a week to follow up my enquiry. Each and every time, I am advised that the matter will be passed onto the domains team and that someone will call me back later that day. Unfortunately, no one has ever called me back.
And on top of that, Crazy Domains decided not to refund my renewal money until this week (therefore they held my money for over 3 weeks before refunding the money to me).
On principal, I will transfer my names away from Crazy Domains. Being in the customer service game myself, if I was to treat my clients in the same way, I know I would have no business left. Is this an isolated incident, or has anyone else experienced poor customer service from Crazy Domains? Or alternatively has anyone experienced some exceptional service from Crazy Domains? Interested to hear others thoughts.
On the 18th August (last month), I renewed 15 .com and .net domain names and paid for them out of my credit card. Unbeknown to me, crazy domains did not process the renewal of these names. About a week later when I called Crazy Domains to enquire, they informed me that the domains had entered the redemption period and that I have to pay $140 per domain to regain control of them.
But importantly, they also admitted that the redemption period did not begin until the 22nd August and that if they had renewed the names when I paid for them then the domains would be registered to me (i.e. customer service admitted fault and asked me to email the complaints department which I did).
I emailed complaints immediately but I did not receive a return email outlining their response until approx. 10 days later. In the meantime, I have been calling customer service at least once a week to follow up my enquiry. Each and every time, I am advised that the matter will be passed onto the domains team and that someone will call me back later that day. Unfortunately, no one has ever called me back.
And on top of that, Crazy Domains decided not to refund my renewal money until this week (therefore they held my money for over 3 weeks before refunding the money to me). On principal, I will transfer my names away from Crazy Domains. Being in the customer service game myself, if I was to treat my clients in the same way, I know I would have no business left. Is this an isolated incident, or has anyone else experienced poor customer service from Crazy Domains? Or alternatively has anyone experienced some exceptional service from Crazy Domains? Interested to hear others thoughts.
