1. Welcome to DNTrade. If you want to find out about the latest domain name industry news or talk, share, learn, buy, sell, trade or develop domain names - then you've come to the right place. It's a diverse and active community, with domain investors, web developers and online marketers - and it's free! Click here to join now.
    Dismiss Notice

Any one having issues with Payments?

Discussion in 'Netfleet.com.au' started by asantha, Aug 14, 2014.

  1. asantha

    asantha Membership: Community

    Joined:
    Aug 3, 2011
    Messages:
    208
    Likes Received:
    33
    I am trying to do a COR, but payment does not go through,, tried 3 cards, yet its not working,,

    is it just me?
     
  2. neddy

    neddy Membership: VIP

    Joined:
    Oct 17, 2008
    Messages:
    3,701
    Likes Received:
    1,175
    auDA Member:
    Yes
    No; I emailed NF this morning. Their payment gateway seems to be down.
     
  3. TrafficSauce

    TrafficSauce Membership: Trader

    Joined:
    Nov 3, 2010
    Messages:
    55
    Likes Received:
    26
    Not just you. Same problem all day.
     
  4. TrafficSauce

    TrafficSauce Membership: Trader

    Joined:
    Nov 3, 2010
    Messages:
    55
    Likes Received:
    26
    Payment problem still persists this morning but have heard from Netfleet and they are working to have it fixed ASAP.
     
  5. Chris.C

    Chris.C Membership: VIP

    Joined:
    Sep 23, 2010
    Messages:
    2,098
    Likes Received:
    124
    Any update on this?

    I tried to pay for a domain today...
     
  6. geodomains

    geodomains Membership: VIP

    Joined:
    Aug 18, 2008
    Messages:
    841
    Likes Received:
    101
    auDA Member:
    Yes
    Netfleet where are you, no reply to my ticket. I have domains due for renewal.

    Deadly silence is NF new matra.

    Don
     
  7. Mark

    Mark Membership: VIP

    Joined:
    Nov 21, 2008
    Messages:
    730
    Likes Received:
    4
    Hi Guys

    Apologies for the disruption with payments over the last few days. Thankfully, the issue is now resolved and we are working through a small backlog of tickets which will be cleared up by end of day

    Thank you
    Mark
     
  8. TrafficSauce

    TrafficSauce Membership: Trader

    Joined:
    Nov 3, 2010
    Messages:
    55
    Likes Received:
    26
    Good news! Thanks for confirming Mark.
     
  9. zhenjie

    zhenjie Membership: VIP

    Joined:
    Oct 30, 2010
    Messages:
    580
    Likes Received:
    45
    So I didn't get any response for days and had to transfer to the domain elsewhere. Now the ticket gets replied and they billed me for renewel. Thanks NF
     
  10. Mark

    Mark Membership: VIP

    Joined:
    Nov 21, 2008
    Messages:
    730
    Likes Received:
    4
    Hi Zhen,

    It's been pretty flat out and not our usual response times I agree. We are currently recruiting to get extra support staff - albeit for this issue, it was all hands on deck anyway. However, we only received the email from you on Saturday night and replied Tuesday morning - slow yes, but still just over 1 business day.

    Our priority was to renew your domain names, and as soon as we had a mechanism to do so, we did. Renewal is invoked by paying the invoice (just the nature of our system). You had two domains you wanted renewed - we successfully renewed one, and the other failed after looking at the logs.

    This is of course an error and we have now refunded the renewal for the one domain. It was just a scramble to try to get your domains renewed that the oversight happened.

    Thanks
    Mark