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  1. Mark

    Any one having issues with Payments?

    Hi Zhen, It's been pretty flat out and not our usual response times I agree. We are currently recruiting to get extra support staff - albeit for this issue, it was all hands on deck anyway. However, we only received the email from you on Saturday night and replied Tuesday morning - slow yes...
  2. Mark

    Any one having issues with Payments?

    Hi Guys Apologies for the disruption with payments over the last few days. Thankfully, the issue is now resolved and we are working through a small backlog of tickets which will be cleared up by end of day Thank you Mark
  3. Mark

    netfleet down ?

    Apologies folks - unscheduled maintenance. We are working on getting it back up ASAP Thanks Mark
  4. Mark

    Netfleet.com.au down?

    Hi Guys Apologies for that - should be all good again (Simon, you were correct!) Cheers Mark
  5. Mark

    Important Changes to our Auction format

    Two replies in a day Ned :) We want the best possible chance of securing domains for our clients. If that means shielding our offers from competitors then we'll do that. Our auction page pre, during and post purge needs work I agree. Will be looking at making changes next week to make more...
  6. Mark

    Important Changes to our Auction format

    Hi Ned 1. A benefit our current format is to hide which domains we are targeting. We hold off showing domains until we know it is safe to show them. 2. At 2:10pm we show this (and at same time show 1.) - just to be sure purge process and post drop tasks have completed. Cheers Mark
  7. Mark

    Important Changes to our Auction format

    Hi Guys We don't really have enough data at the moment to take a view on whether the new format is more successful or not. We need to crunch the numbers which will we do when we have a large enough sample. Understand the process may not be as exciting as the old system for spectators, and is...
  8. Mark

    Important Changes to our Auction format

    Just a quick update - we will absolutely be adding back in metrics, favourites/watch lists and making the page clear as to your offer status at the close of auction. In our haste to get the new platform live these features took a back seat. This will take a day or two max Thanks Mark
  9. Mark

    Important Changes to our Auction format

    Hi All I understand our new auction format is quite different on the face of it compared to previous formats. We're doing this obviously to try and grow our business and revenue, which if effective, we will roll out in the AMA for your domains. If it doesn't work, we will of course change the...
  10. Mark

    No more exacts/CPC or Competition metrics

    Yes, that would work! We will do this next week, although it will only be a temporary solution. We're meeting with some big data providers next week, so hoping we can get some bigger and better stats soon :)
  11. Mark

    Past Personal AMA Data

    I don't think we've deleted anything - I'll double check though.
  12. Mark

    Buying Domains

    We have an ongoing process for spring cleaning listings so this doesn't happen often. However - it does happen occasionally, and we generally look at each case individually. Shortly we'll be sending out an email to remind everyone of their domains and Buy Now prices. We'll also have...
  13. Mark

    Combining Domain Stats

    Nice idea - but too difficult for a computer to work out (well our computer anyway) In theory, our phrase breaking software should split to the most common break...
  14. Mark

    Site needed with Google Maps API

    Hi Guys A friend of mine is looking for an Australian based design and development company to build a database driven site integrated with Google Maps API. On a Windows/IIS server - programming language is up to you. Would also require a commitment to ongoing maintenance and...
  15. Mark

    Standard Catalogue Email Prompt Suggestion

    We should be able to change the code easily enough for this PS - With the other posts, we do take your comments on board and they are great suggestions. Just takes a bit of time to work through our dev items and to get an answer for you Will be in touch Cheers Mark
  16. Mark

    DB.com.au

    Nice two letter dropping this Saturday folks...not often these come about. Available for bids now: DB.com.au https://www.netfleet.com.au/db.com.au Happy bidding Cheers Mark
  17. Mark

    AMA Feedback - Adding Bulk Domains

    Not yet, but we're nearly there - looking to push live this week
  18. Mark

    Feedback

    Apologies for delay, you post nearly got buried! We did bring back the ability to favourite an item on our auctions - the little star in the F column should do the trick. Cheers
  19. Mark

    Standard Catalogue Email Prompt Suggestion

    I think you misunderstand me. You should offer/counter offer increasing/dropping your price each time, until you reach a price you are both happy with. Absolutely. What I'm saying is bad practice, is submitting a counter offer, waiting for a few days, then back tracking and accepting their...
  20. Mark

    Standard Catalogue Email Prompt Suggestion

    Yes, that's great and you do that well. Reminder emails aside - this isn't good negotiation practice to be honest. I think you should either accept the offer OR submit a counter offer. Submitting a counter offer then back tracking and accepting their initial offer days later has it's risks.
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